Public Assistance Complaint’s Desk (PTO)

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Philippine Standard Time:

Frontline Service: Public Assistance Complaint’s Desk
Schedule of Availability of Service: Monday to Friday 8:00 AM to 5:00 PM
Who may avail of the Service: All persons transacting business at the Provincial Treasurer’s Office

Requirements:Filled-up Complaint/s Form; Valid ID of the complainant

Duration: 30 minutes

How to Avail of the Service:

Step	Applicant/Client	Service Provider	Duration of Activity	Person in Charge
1	Fill-up the Complaint/s Form	Assist the complainant and forward the complaint/s Form to Asst. Provincial Treasurer	3 minutes	Administrative Division
		Review the concerns of the Complainant	2 minutes	Assistant Provincial Treasurer
		Inform the person being complained to get his/her explanation on the matter	5 minutes	Assistant Provincial Treasurer/Acting Provincial Treasurer
		Discuss the issue with the complainant and try to resolve the matter at this level	20 minutes	Assistant Provincial Treasurer/Acting Provincial Treasurer
2	If unsatisfied with the action taken, he/she may bring his/her complaint to other agency/department. (i.e. HRMO, CSC)
END OF TRANSACTION

*** For complex transactions ike extrajudicial settlement with waiver with sale, processing time varies depending upon its nature.

Provincial Treasurer’s Office

Mandate: Acts as custodian of all provincial government funds and its corresponding records. Responsible for the collection of all revenues due to the Province and the disbursement of funds pursuant to existing laws and regulations as well as the maintenance of its corresponding records. Inspects the operation of public utilities and all private commercial and industrial establishments in accordance with its local tax ordinances.

Alicia R. Magpantay - Acting Provincial Treasurer
4th Floor, The Bunker, Capitol Compound, San Jose, City of Balanga, Bataan 2100 PH