Public Assistance Complaint’s Desk (PTO)

Public Assistance Complaint’s Desk (PTO)
Philippine Standard Time:

Frontline Service: Public Assistance Complaint’s Desk
Schedule of Availability of Service: Monday to Friday 8:00 AM to 5:00 PM
Who may avail of the Service: All persons transacting business at the Provincial Treasurer’s Office

Requirements:Filled-up Complaint/s Form; Valid ID of the complainant

Duration: 30 minutes

How to Avail of the Service:
Step Applicant/Client Service Provider Duration of Activity Person in Charge
1 Fill-up the Complaint/s Form Assist the complainant and forward the complaint/s Form to Asst. Provincial Treasurer 3 minutes Administrative Division
Review the concerns of the Complainant 2 minutes Assistant Provincial Treasurer
Inform the person being complained to get his/her explanation on the matter 5 minutes Assistant Provincial Treasurer/Acting Provincial Treasurer
Discuss the issue with the complainant and try to resolve the matter at this level 20 minutes Assistant Provincial Treasurer/Acting Provincial Treasurer
2 If unsatisfied with the action taken, he/she may bring his/her complaint to other agency/department. (i.e. HRMO, CSC)
*** For complex transactions ike extrajudicial settlement with waiver with sale, processing time varies depending upon its nature.

The Bunker

Capitol Compound, San Jose, City of Balanga, Bataan, Philippines 2100
Opening Hours:

Mon – Fri: 8:00 am – 5:00 pm


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