Frontline Service: Filing of Complaints
Schedule of Availability of Service:Monday to Friday (8:00 AM to 5:00 PM without Noon Break)
Who may avail of the Service: All clients provided with PESO service
|STEP||CLIENT||SERVICE PROVIDER||MAXIMUM PROCESSING TIME (UNDER NORMAL CIRCUMSTANCES)||PERSON-IN-CHARGE||FORM|
|1||Go to assesso and Complaints Desk||Attend to client’s request and provide client with the Complaint Form||2 minutes||Senior Admin Assistant I|
|2||Fill-up the Complaint Form with sufficient information about his/her complaint||Guide clients and ensure that all fields are properly filled-up||5-10 monutes||Senior Admin Assistant I||Complaints Form|
|3||Discuss the request or complaint to the Action Officer||Check the validity, accuracy and completeness of the accomplished form/preliminary interview||15-20 minutes||OIC/Supervising LEO|
|4||Inform client of the expected date of resolving the complaint and provide contact number where client can follow-up, if necessary.||2 minutes||Senior Admin Assistant I|
The Public Employment Service Office or PESO is a non-fee charging multi-employment service facility or entity established or accredited pursuant to Republic Act No. 8759 otherwise known as the PESO Act of 1999.
Mandate: To carry out full employment and equality of employment opportunities for all, and for this purpose, to strengthen and expand the existing employment facilitation service machinery of the government particularly at the local levels there shall be established in all capital towns of provinces, key cities, and other strategic areas a Public Employment Service Office, Hereinafter referred to as PESO, which shall be community-based and maintained largely by local government units (LGUs) and a number of non-governmental organizations (NGOs) or community-based organizations (CBOs) and state universities and colleges (SUCs). The PESOs shall be linked to the regional offices of the Department of Labor and Employment (DOLE) for coordination and technical supervision, and to the DOLE central office, to constitute the national employment service network.
Melchor A. Cui - OIC, Public Employment Services Officer
5th Floor, The Bunker Building, San Jose, Balanga City, Bataan 2100 PH